Tuesday, April 21, 2015

Outlook 2013 Email Stuck in Outbox with Google Apps Sync Client

I was helping a user who could not send e-mail. She was using the Outlook 2013 thick client connected to a Google Apps account using the "Google Apps Sync" tool in Windows 8. The e-mail would get stuck in her Outbox, visible in both the Outlook client and the Google Apps web client.

The problem was caused by an Outlook plug-in of the Kapersky anti-virus software. She was running another anti-virus program, so I uninstalled Kapersky from the computer and this fixed the problem.


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